When does my SendFleet monthly email quota reset?

Monthly email counts reset at the start of each calendar month (UTC). Failed sends are not deducted from your quota - only successfully queued emails count.

Does the BYOC plan have an email limit?

The BYOC plan ($9/mo) has no SendFleet-imposed cap. Your actual limit is determined by your AWS SES production quota - typically 50,000+ emails per day once out of sandbox mode.

Do Managed plans require manual approval?

No. Verify your account email, activate a Managed plan and you are good to go. Domain ownership and DKIM verification are still required before sending.

Account

Plans & Limits

SendFleet offers five plans across two infrastructure modes. Every plan shares the same API endpoint - the difference is whose AWS account delivers the mail, and what caps apply.

Plan comparison

Feature	Free BYOC	BYOC	Managed Starter	Managed Growth	Managed Pro
Price	Free	$9 / mo	$5 / mo	$15 / mo	$59 / mo
Infrastructure	Your AWS SES	Your AWS SES	SendFleet SES	SendFleet SES	SendFleet SES
Monthly email limit	50	Unlimited *	5,000	25,000	100,000
API keys	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Email content stored	Never	Never	90 days	90 days	90 days
Email log dashboard	-	-	✓	✓	✓
Webhook events	-	-	✓	✓	✓
Bounce & complaint handling	Your SES	Your SES	✓ Managed	✓ Managed	✓ Managed
Manual account approval	No	No	No	No	No
Support	Email	Priority email	Priority email	Priority email	Priority + SLA

* BYOC unlimited = no SendFleet cap. Your AWS SES daily send quota applies.

How monthly limits work

Monthly email counts reset at the start of each calendar month (UTC).

When you reach your plan's limit, further POST /api/send/ requests return 429 Too Many Requests with error code usage_limit_exceeded. No emails are queued or partially sent - the response is immediate.

429 - limit reached

{
  "success": false,
  "error":   "usage_limit_exceeded",
  "detail":  "Monthly limit of 25,000 emails reached. Upgrade your plan to continue sending."
}

Usage counts are cached for up to 30 seconds to reduce DB load on the hot send path. A small burst of sends after hitting the limit is theoretically possible in rare high-concurrency scenarios, but billing enforcement will catch any overage.

Rate limits

Rate limits are enforced per API key, per minute, using a sliding window. Limits reset continuously.

Plan	Limit	HTTP status on breach
Free BYOC / BYOC / Managed Starter / Managed Growth / Managed Pro	60 requests / minute	`429 Too Many Requests`

BYOC plan - your SES quota

On Free BYOC and BYOC plans, emails are dispatched through your own AWS SES account. SendFleet enforces the Free BYOC plan's 50-email cap but does not otherwise impose a sending ceiling on the BYOC plan. Your actual limit is determined by AWS:

SES status	Daily limit	Notes
Sandbox (default)	200 emails/day	Only to verified addresses. SendFleet rejects sandbox accounts at BYOC setup.
Production access	Set by AWS (typically 50,000+/day)	Request at AWS docs →

SendFleet validates that your SES account is out of sandbox mode during the BYOC IAM role setup. If your quota is ≤ 200 emails/day, the validation will fail with a clear error message asking you to request production access from AWS first.

Shared SES onboarding

Managed Starter, Managed Growth, and Managed Pro plans send via SendFleet's managed AWS SES infrastructure. Verify your account email and activate your subscription; Sending remains blocked until your Shared SES domain passes ownership and DKIM verification.

Subscribe to a Managed plan

Go to Dashboard → Billing and select Managed Starter, Managed Growth, or Managed Pro. Checkout requires a verified account email and an available Shared SES rollout.

Verify a Shared SES domain

Add your domain, publish the ownership TXT and three DKIM CNAME records, then verify both checks in the dashboard. API sending is enabled only after domain verification.

Upgrading plans

Plan upgrades take effect immediately. If you switch from Free BYOC/BYOC to a Managed plan mid-month, your monthly counter resets and you immediately gain access to the higher limit. Downgrades take effect at the end of the current billing period.

To upgrade, go to Dashboard → Billing. All billing is handled via Paddle - no invoice management or bank transfers required.

Abuse thresholds (Shared SES)

For accounts on Shared SES (Managed plans), we continuously monitor bounce and complaint rates over a rolling 7-day window. If your rates breach the thresholds below, sending is automatically suspended to protect the shared pool's deliverability.

Metric	Threshold	Window	Minimum volume
Bounce rate	≥ 4%	7 days	50 sends
Complaint rate	≥ 0.08%	7 days	50 sends

Suspension does not lock you out of the dashboard - you can still view your logs and contact support. To be reinstated, email support@sendfleet.net. See Suppression & Suspension → for full details.

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