When does my SendFleet monthly email quota reset?

Monthly email counts reset at the start of each calendar month (UTC). Failed sends are not deducted from your quota - only successfully queued emails count.

Does the BYOC plan have an email limit?

The BYOC plan ($9/mo) has no SendFleet-imposed cap. Your actual limit is determined by your AWS SES production quota - typically 50,000+ emails per day once out of sandbox mode.

Do Growth/Pro plans require manual approval?

Yes. Growth and Pro (Shared SES) accounts require manual review before sending is enabled. Submit a verification request from Dashboard → Request Verification. Reviews typically take 1–2 business days.

Account

Plans & Limits

SendFleet offers four plans across two infrastructure modes. Every plan shares the same API endpoint - the difference is whose AWS account delivers the mail, and what caps apply.

Plan comparison

Feature	Starter	BYOC	Growth	Pro
Price	Free	$9 / mo	$15 / mo	$59 / mo
Infrastructure	Your AWS SES	Your AWS SES	SendFleet SES	SendFleet SES
Monthly email limit	50	Unlimited *	25,000	100,000
API keys	Unlimited	Unlimited	Unlimited	Unlimited
Email content stored	Never	Never	90 days	90 days
Email log dashboard	-	-	✓	✓
Webhook events	-	-	✓	✓
Bounce & complaint handling	Your SES	Your SES	✓ Managed	✓ Managed
Manual approval required	No	No	Yes	Yes
Support	Email	Priority email	Priority email	Priority + SLA

* BYOC unlimited = no SendFleet cap. Your AWS SES daily send quota applies.

How monthly limits work

Monthly email counts reset at the start of each calendar month (UTC).

When you reach your plan's limit, further POST /api/send/ requests return 429 Too Many Requests with error code usage_limit_exceeded. No emails are queued or partially sent - the response is immediate.

429 - limit reached

{
  "success": false,
  "error":   "usage_limit_exceeded",
  "detail":  "Monthly limit of 25,000 emails reached. Upgrade your plan to continue sending."
}

Usage counts are cached for up to 30 seconds to reduce DB load on the hot send path. A small burst of sends after hitting the limit is theoretically possible in rare high-concurrency scenarios, but billing enforcement will catch any overage.

Rate limits

Rate limits are enforced per API key, per minute, using a sliding window. Limits reset continuously.

Plan	Limit	HTTP status on breach
Starter / BYOC / Growth / Pro	60 requests / minute	`429 Too Many Requests`

BYOC plan - your SES quota

On Starter and BYOC plans, emails are dispatched through your own AWS SES account. SendFleet enforces the Starter plan's 50-email cap but does not otherwise impose a sending ceiling on the BYOC plan. Your actual limit is determined by AWS:

SES status	Daily limit	Notes
Sandbox (default)	200 emails/day	Only to verified addresses. SendFleet rejects sandbox accounts at BYOC setup.
Production access	Set by AWS (typically 50,000+/day)	Request at AWS docs →

SendFleet validates that your SES account is out of sandbox mode during the BYOC IAM role setup. If your quota is ≤ 200 emails/day, the validation will fail with a clear error message asking you to request production access from AWS first.

Shared SES - manual verification

Growth and Pro plans send via SendFleet's managed AWS SES infrastructure. Because all customers on these plans share the same sending reputation, we manually review every account before granting access.

Subscribe to Growth or Pro

You can subscribe before being approved, but sending will be blocked until approval is granted.

2
Submit a verification request
From your dashboard, go to Dashboard → Request Verification. Describe your use case, company, and expected volume. We review within 1–2 business days.

Approval granted - sending unlocked

You'll receive an email confirmation. The restriction lifts immediately upon approval - no action needed on your side.

Upgrading plans

Plan upgrades take effect immediately. If you switch from Starter/BYOC to Growth/Pro mid-month, your monthly counter resets and you immediately gain access to the higher limit. Downgrades take effect at the end of the current billing period.

To upgrade, go to Dashboard → Billing. All billing is handled via Paddle - no invoice management or bank transfers required.

Abuse thresholds (Shared SES)

For accounts on Shared SES (Growth/Pro), we continuously monitor bounce and complaint rates over a rolling 7-day window. If your rates breach the thresholds below, sending is automatically suspended to protect the shared pool's deliverability.

Metric	Threshold	Window	Minimum volume
Bounce rate	≥ 4%	7 days	50 sends
Complaint rate	≥ 0.08%	7 days	50 sends

Suspension does not lock you out of the dashboard - you can still view your logs and contact support. To be reinstated, email support@sendfleet.net. See Suppression & Suspension → for full details.

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